Application Maintenance Services

We offers comprehensive, customized application maintenance services for a wide range of businesses and other organizations that allows our clients to focus on their core competency and leave system support to a specialist. The support offering complements our efficient and cost-effective application development service, so that businesses are not slowed down by the nitty gritty details of keeping their applications running smoothly.

Our helpdesk services helps to ease the strain felt by internal IT support team and offers customised troubleshooting services which includes:

  • 2nd level support
  • Call management & ownership
  • Maintain and manage knowledge-base
  • Third party vendor management
  • MIS reporting

SIP issue management solutions aim to reduce the severity of problems caused by application errors as well as to lower their frequency of occurrence. We also provide root cause analysis, investigation & resolution and mitigation services. Post rectification and problem resolutions are recorded in a secure database for reference.

Other services includes comprehensive application monitoring and management services which include application operation management, performance tuning and monitoring services.

Technologies Supported

  • IBM Content Manager OnDemand
  • IBM Content Manager Enterprise Edition
  • IBM Content Collector
  • IBM Content Analytics
  • IBM Filenet CM
  • IBM Datacap
  • IBM MQ Series
  • IBM Business Process Management
  • IBM Domino / Sametime
  • IBM Portal
  • IBM Connections
  • IBM Connect:Direct

Contact Us today to discuss your requirements for Application Maintenance Services.